PRIVACY POLICY
Scriptful | Privacy Policy
Effective Date: June 8, 2026
Last Updated: June 8, 2026
1. Introduction
Scriptful ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information obtained through our website, platform, SMS messaging services, ringless voicemail services, and related communications (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you have questions regarding this Privacy Policy, please contact us using the information provided at the end of this document.
2. Information We Collect
2.1 Information You Provide
We may collect the following categories of information:
Full name
Email address
Mobile phone number
Business name
Mailing address
Billing information
Account credentials
Customer support communications
Message content and campaign data
SMS opt-in and consent records
2.2 Information Collected Automatically
When you access our website or Services, we may automatically collect:
IP address
Device identifiers
Browser type and version
Operating system
Website usage data
Pages viewed
Referring URLs
Session information
Date and time of access
2.3 Information About Contacts Uploaded by Customers
Customers may upload contact information into the Scriptful platform, including:
Names
Phone numbers
Email addresses
Customer records
Customers are solely responsible for ensuring they have obtained all legally required consent before uploading or using such information.
3. SMS Messaging & Consent
3.1 SMS Opt-In Information
When you opt into receiving SMS messages from Scriptful or our customers, we may collect:
Mobile phone number
Date and time of opt-in
Method of opt-in
Source of opt-in
Consent records
Opt-out records
3.2 SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
4. How We Use Information
We use collected information to:
Provide and operate our Services
Deliver SMS and ringless voicemail communications
Maintain consent and compliance records
Process payments and manage accounts
Respond to customer support requests
Improve our website and Services
Monitor platform security
Detect fraud and abuse
Comply with legal obligations
Send service-related notifications
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website functionality and user experience.
These technologies may collect information regarding:
Browsing activity
Device information
Session behavior
Website preferences
Analytics data
Cookies help us:
Maintain secure login sessions
Understand website traffic
Improve website performance
Measure marketing effectiveness
Most web browsers allow users to control or disable cookies through browser settings.
Disabling cookies may affect certain website functionality.
6. Analytics & Tracking Services
We may use third-party analytics providers to help us understand how visitors interact with our website.
These providers may collect:
Website usage information
Device information
Browser information
Session activity
This information is used solely to improve our Services and website performance.
7. How We Share Information
We do not sell personal information.
We may share information only in the following circumstance:
7.1 Service Providers
We may share information with trusted service providers that assist us in operating our Services, including:
SMS delivery providers
Voice delivery providers
Payment processors
Cloud hosting providers
Security providers
Analytics providers
These providers may access information only as necessary to perform services on our behalf.
7.2 Legal Compliance
We may disclose information when required by law, court order, governmental request, subpoena, or regulatory requirement.
7.3 Business Transfers
If Scriptful undergoes a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.
8. Ringless Voicemail Data Practices
To support compliance and auditing requirements, we may maintain:
• Delivery records
Consent records
Call logs
Opt-out requests
Do Not Contact records
These records may be retained for regulatory compliance purposes.
9. Do Not Call Compliance
We maintain an internal Do Not Contact list.
Individuals may request placement on our internal suppression list by contacting:
Email: info@scriptful.com
Phone: 888-707-1782
We honor all valid opt-out and Do Not Contact requests.
10. Data Retention
We retain information for as long as reasonably necessary to:
Provide Services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain compliance records
Consent and communication records may be retained for a minimum of five (5) years where required by applicable law or compliance standards.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on your state of residence, you may have rights including:
Right to Know
Right to Access
Right to Correct
Right to Delete
Right to Opt Out of Marketing Communications
Right to Data Portability
Right to Non-Discrimination
To exercise any privacy rights, contact us using the information provided below.
13. California Privacy Rights (CCPA)
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
Request disclosure of personal information collected
Request deletion of personal information
Request correction of inaccurate information
Opt out of certain data processing activities
To submit a request, contact us at info@scriptful.com.
14. Children's Privacy
Our Services are intended solely for individuals eighteen (18) years of age or older.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that a child has provided personal information, we will promptly delete such information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective upon posting to our website with a revised "Last Updated" date.
Continued use of the Services constitutes acceptance of the updated Privacy Policy.
16. Contact Information
Scriptful Privacy Team
Email: info@scriptful.com
Website: www.scriptful.com
Phone: 888-707-1782
Address:
433 Plaza Real, Suite 275
Boca Raton, FL 33432
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the information above.
